FurnishMyHome.ca offers shipping across Canada and is regularly shipping products to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec, Saskatchewan with third-party carriers. The shipping rates are pre-determined for every major city in Canada:
|Flat Rate||Free Delivery|
|Quebec City||$150||> $2000|
There is a shipping calculator on the product and cart pages, which will show you the available shipping options.
If you do not see any shipping options on the Cart and Checkout pages, please contact Customer Service with the SKUs of the products you are interested in and your postal code so that we can provide you with an accurate shipping quote to your location. In this case please note the cost of shipping will depend on the size of the items and your location.
Order Confirmation/Order Tracking:
After placing your order, you will receive an order confirmation that your order is now being processed. Your order can be tracked under My Account Orders where the ETA will appear beside your order. You will need to log in to view your account. You can create an account, if you have not done so upon checkout, and your order will appear there shortly afterwards.
How long will my order take to arrive?
The expected time of arrival depends on the availability from the respective manufacturer. In-Stock Furniture normally have a wait time of 3-4 weeks from the time the order has been placed, while out of stock items will take longer. Product availability is showing on every product page. Feel free to contact Customer Service to confirm the availability of any items you are interested in before placing your order. The exact delivery date and time will be confirmed once your order has arrived to our warehouse and is ready for delivery.
How will my order arrive?
Normally shipment(s) are schedule to arrive Monday to Friday, between 10 am and 5 pm local time. If there is no one at home to accept the shipment, a shipping notification with further details will be issued. In some cases, this can cause delays and we are not responsible for any inconvenience that this may cause.
Our third-party standard shipping is the curbside or front door of your building. If you live in an apartment this will be the main door of your apartment complex. If you live in a house this will be curbside or the front door of your house. We are unable to navigate stairs with our standard delivery equipment. If your building or the front door of your house is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.
Premium White Glove delivery service and assembly are available for an additional fee. Please contact Customer Service.
How to change my shipping address?
Please contact Custom Service via email before the item is dispatched to you. If your order is already on its way to you, then there will be a re-routing fee.
Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction.
Our drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.
Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.
If delivery or removal of merchandise may cause damage to your designated location or the merchandise, our driver has the option to request a signed release from you before completing the delivery/removal. Failure to sign this form may cancel the delivery, and a delivery fee will still be charged to you.
Should have any questions regarding delivery, please contact Customer Service.
Please check your merchandise and sign in the presence of the delivery company representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.
If the product(s) arrive in damaged condition, you should not accept delivery of the product(s) that have been shipped. In such a circumstance, the product(s) must be returned to the shipper without accepting delivery. If there is any damage found after taking the product out of its packaging, it is your responsibility to notify the FurnishMyHome.ca service team member regarding the damage within 48 hours of accepting the package. When notifying us about this issue, you must send us a picture of the actual damage via email so we can assess what needs to be done. In cases where the package has been delivered through a third-party service provider, FurnishMyHome.ca will immediately notify the third-party shipping company regarding the damage, and the third-party shipping company will investigate the shipment of those damaged products through their claims department.
You will be responsible for storing the product(s) at the address where the items were delivered until the third-party shipping company’s investigation through their claims department is complete. No need to worry, you will still get your refund within a reasonable time frame. In cases where the package has been delivered directly by
For any other problems with your order, please contact Customer Service.
Local Pick Up
You must bring your sales bill/receipt and valid photo I.D, to pick up your merchandise. Please note that we will take an imprint of your credit card and photo I.D. The card holders’ signature will be required.
If you send courier to pick up your merchandise, please note courier must provide sales bill/receipt and a copy of the credit card both side which was used for the transaction. And also provide valid photo I.D. Please note that we will take an imprint of the copy of the credit card and photo I.D. The courier’s signature will be required.
Merchandise that is picked-up may be in cartons and may require assembly. Due to the nature of merchandise shipped in cartons, we are unable to unpack cartons or assemble merchandise for you at our distribution center.
Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise should any damage occur during transit.