Below are some quick answers for frequently asked questions. If you cannot find the help you need please contact Customer Service for further assistance.
To place an order, you can visit FurnishMyHome.ca and browse through the available products. Once you have selected the items you wish to purchase, you can add them to your shopping cart. From there, you will be prompted to enter your shipping and billing information, as well as select a shipping method and payment method. Once you have reviewed and confirmed your order, you can submit it for processing. If you have any questions or issues during the ordering process, you can contact FurnishMyHome.ca’s customer service team for assistance.
Delivery times depend on item availability from the respective brand. In-stock furniture normally has a wait time of 5-6 weeks from the time the order has been placed, while out of stock items will take longer and the dates are subject to change for out of stock items. Product availability is displayed on every product and feel free to contact Customer Service to confirm availability before placing your order. The delivery date will be confirmed once your order is ready for delivery and/or is in-transit to you.
You can track your order by visiting the Order Tracking or My Account section of the website, using the account you created upon checkout. You will be able to view your order along with the estimated time of arrival. You can also contact customer service for any updates or information on the status of your order.
We accept a variety of payment options to ensure that your shopping experience is as seamless as possible. You can complete your purchase using a Credit Card, PayPal, Apple Pay, or Google Pay. All of these options are safe and secure, so you can shop with confidence. If you have any issues or questions about the payment process, please contact our customer service team for assistance.
After placing your order, our customer service team will promptly reach out to you within 24-48 hours to confirm the availability of your items. If the items are in stock, your order will be immediately processed with the manufacturer and your payment will be captured. If any items are out of stock, you will be notified of the estimated availability and given the option to proceed with the order. You will receive confirmation that your order is now being processed and can track your order progress under the Order Tracking or My Account section.
At FurnishMyHome.ca, we value our customers and want to reward their loyalty. That’s why we offer a Loyalty Rewards Program where you can earn 2% back on all purchases, which can be used towards future purchases on our website. With every purchase, you’ll be one step closer to earning rewards that can be used to make your dream home a reality. So start shopping today and start earning rewards with FurnishMyHome.ca!
At FurnishMyHome.ca, we understand the importance of ensuring that your delivery arrives at the right time and place. That’s why we always confirm delivery before it takes place. Once your order has arrived at our warehouse and is ready for delivery, you will be provided with the exact delivery date and time. Please note that if delivery is not confirmed beforehand, it will not take place. This ensures that you are always in control of your delivery and can plan accordingly.
At FurnishMyHome.ca, we strive to make delivery as convenient and affordable as possible for our customers. That’s why we offer pre-set delivery rates for every major city in Canada, with the exception of rural areas. To sweeten the deal, we also offer free delivery for orders that meet certain minimums. If your order doesn’t qualify for free delivery, don’t worry – we have a flat fee for all other orders.
To find out exactly how much delivery will cost for your order, simply use the shipping calculator located on the shopping cart. If you have any questions about our delivery policy, please don’t hesitate to contact us for more information.
White Glove Delivery includes in-home delivery, assembly, and placement of your furniture in the room of your choice. This service is available in certain regions only, and additional fees may apply. Please contact customer service to confirm availability and pricing for White Glove Delivery in your area. Customers are responsible for ensuring there is enough clearance for furniture to enter their home, and our drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location. Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.
FurnishMyHome.ca offers shipping across Canada and is regularly shipping products to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec, Saskatchewan using our third-party shipping partners.
In case you do not see any shipping options to your postal code, please contact Customer Service and provide us with your postal code including the items you are interested in. We will look into the available shipping options for you.
Our third-party standard shipping is the curbside or front door of your building. If you live in an apartment this will be the main door of your apartment complex. If you live in a house this will be curbside or the front door of your house.
We are unable to navigate stairs with our standard delivery equipment. If your building or the front door of your house is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.
At FurnishMyHome.ca, we understand that sometimes you may not be ready to receive your new furniture right away. That’s why we offer the flexibility for you to request and take delivery at a later date. Simply leave a note on the order note section upon checkout indicating your desired delivery date, and we’ll make sure to schedule your delivery accordingly. This way, you’ll have peace of mind knowing your new furniture will arrive at a time that works best for you.
Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction as our delivery team cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.
Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.
If delivery or removal of merchandise may cause damage to your designated location or the merchandise, our driver has the option to request a signed release from you before completing the delivery/removal. Failure to sign this form may cancel the delivery, and a delivery fee will still be charged to you.
Please contact Custom Service before the item is dispatched to you. If your order is already shipping on its way to you, then there will be a re-routing fee.
If you have any questions or problems, please contact Customer Service and you reach us through Facebook Live Chat.
If you did not receive your order confirmation, please check the junk/spam folder as it can land there sometimes. If you still have not received it then please contact Customer Service to have it resent.
You can create an account upon checkout when placing your order with your email and entering a password for your new account.
Visit My Account Orders where the ETA will appear beside your order. You will need to log in to view your account.
You can create an account, if you have not done so upon checkout, and your order will appear there shortly afterwards.
In the case you have received the wrong item, please contact Customer Service with the issue you are facing and we will get the correct item to you as fast as possible. Be sure to complete this process within 30 days of the delivery date.
To earn reward points, you will need to create an account upon checkout and your rewards will appear under My Account > Rewards
In case you did not create an account upon checkout, you may still collect the reward points based on your past purchases. Please contact Customer Service and your rewards will be credited to your account.
Due to current circumstances and supply chain headwinds, items can be on back-order and your order will take longer to arrive.
Unfortunately FurnishMyHome.ca has no control over the manufacturing process and therefore back-orders are beyond our control.
There are instances were the ETAs can change without notice due to supply chain headwinds.
An item will take longer to arrive if it is on back order. Please note dates are subject to change for out of stock items. You will be notified of any back orders in the confirmation email before your order is processing.
Your order can be modified as long as it has not shipped out from the manufacturer otherwise it will be too late to modify or cancel.
Returns, Cancellations, Damage
In case you want to cancel your order, please contact Customer Service with your order number notifying us you want to cancel your order.
Order cancellations initiated by clients are subject to a cancellation fee of 2.93%.
Orders that have shipped out from the manufacturer and/or have arrived to our warehouse cannot be cancelled.
You will receive confirmation of your order cancellation. In the case you did not receive it – kindly ask you to check the junk/spam folder in case it lands there, otherwise please contact Customer Service and the confirmation of your order cancellation will be resent.
If you change your mind, or are not entirely satisfied, please contact Customer Service within 24 hours of delivery to arrange a return or exchange.
All returned or exchanged items must be in resalable condition and include the original packaging, instructions, and hardware.
Refunds are subject to a 35% restocking fee. Clients are responsible for the shipping cost to return the items back to the warehouse.
Please note mattresses, special orders, custom made furniture, and heavily discounted items are FINAL SALE.
Your refund will be processing once your order has been cancelled. Please note the refund can take up to 10 business days to show up on your credit card.
In the case an order arrives damaged, please contact Customer Service with your problem immediately, with high resolution pictures if possible, and your issue will be assessed accordingly. A claim with then be filed on your behalf with the manufacturer and/or delivery company depending on the issue.