Below are some quick answers for frequently asked questions. If you cannot find the help you need please contact Customer Service for further assistance.

Getting Started

How do I place an order?

Placing an order is very easy. After adding the items to the cart, proceed to checkout to complete the order using your Billing/Shipping information and credit card payment details.

After placing your order, you will receive confirmation that your order is now being processed.

How long will my furniture take to arrive?

The expected time of arrival will depend on the item availability from the respective manufacturer.

In-Stock furniture normally have a wait time of 4-5 weeks from the time the order has been placed, while out of stock items will take longer. Product availability is showing on every product page.

Feel free to contact Customer Service to confirm the availability of any items you are interested in before placing your order. The exact delivery date and time will be confirmed once your order has arrived to our warehouse and is ready for delivery.

How do I track my order?

Visit My Account  Orders where the ETA will appear beside your order. You will need to log in to view your account.

You can create an account, if you have not done so upon checkout, and your order will appear there shortly afterwards.

What payment options do you offer?

Payments can be completed using Credit Card, PayPal, Apple Pay, Google Pay safely and securely.

Will I be charged right away?

Once your order is placed, you will receive confirmation of availability of the items in your order within 24-48 hours after it was been placed. If you wish to proceed with the order, the order will be placed with the respective manufacturer and your credit card will be charged right after.

FurnishMyHome.ca Rewards Program

FurnishMyHome.ca has a Loyalty Rewards Program offering 2% back on all purchases that can be used towards future purchases. There are no minimums to spend and Reward Points never expires.

In-Stock Discount

FurnishMyHome.ca offers a discount for all in-stock furniture which can be found in the in-stock catalog.

Delivery

When will delivery take place?

Delivery will always be confirmed before it takes place. You will be provided with the exact delivery date/time once your order has arrived to the warehouse and is ready for delivery. Please note if delivery was not confirmed before hand then it will not take place.

How much is delivery?

Delivery rates are pre-set in every major city in Canada with the exception of rural areas. FurnishMyHome.ca offers free delivery for certain order minimums otherwise delivery is subject to a flat fee.

There is a shipping calculator on every product page providing you with the price. Please view our Delivery Policy for more information.

White Glove Delivery

FurnishMyHome.ca offers White Glove Delivery as a premium service only when our local delivery team is completing delivery.

I do not see any shipping options to my address

FurnishMyHome.ca offers shipping across Canada and is regularly shipping products to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec, Saskatchewan using our third-party shipping partners.

In case you do not see any shipping options to your postal code, please contact Customer Service and provide us with your postal code including the items you are interested in. We will look into the available shipping options for you.

Third-Party Shipping Carriers

Our third-party standard shipping is the curbside or front door of your building. If you live in an apartment this will be the main door of your apartment complex. If you live in a house this will be curbside or the front door of your house.

We are unable to navigate stairs with our standard delivery equipment. If your building or the front door of your house is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.

Can I take delivery at a later date?

You have the freedom to request and take delivery at a later date. Please leave a note on the order note upon checkout requesting to take delivery at a later date.

Is there anything I need to do before delivery?

Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction as our delivery team cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.

Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.

If delivery or removal of merchandise may cause damage to your designated location or the merchandise, our driver has the option to request a signed release from you before completing the delivery/removal. Failure to sign this form may cancel the delivery, and a delivery fee will still be charged to you.

How to change my shipping address?

Please contact Custom Service before the item is dispatched to you. If your order is already shipping on its way to you, then there will be a re-routing fee.

Customer service

I have a question or a problem

If you have any questions or problems, please contact Customer Service and you reach us through Facebook Live Chat.

I did not receive an order confirmation

If you did not receive your order confirmation, please check the junk/spam folder as it can land there sometimes. If you still have not received it then please contact Customer Service to have it resent.

How do I create an account?

You can create an account upon checkout when placing your order with your email and entering a password for your new account.

I do not see my order in My Account

Visit My Account  Orders where the ETA will appear beside your order. You will need to log in to view your account.

You can create an account, if you have not done so upon checkout, and your order will appear there shortly afterwards.

Received the wrong item or missing items

In the case you have received the wrong item, please contact Customer Service with the issue you are facing and we will get the correct item to you as fast as possible. Be sure to complete this process within 30 days of the delivery date.

I do not see my Reward Points

To earn reward points, you will need to create an account upon checkout and your rewards will appear under My Account  Rewards

In case you did not create an account upon checkout, you may still collect the reward points based on your past purchases. Please contact Customer Service and your rewards will be credited to your account.

Can an item be on back-order?

Due to current circumstances and supply chain headwinds, items can be on back-order and your order will take longer to arrive.

Unfortunately FurnishMyHome.ca has no control over the manufacturing process and therefore back-orders are beyond our control.

There are instances were the ETAs can change without notice due to supply chain headwinds.

What happens if an item is on back-order?

An item will take longer to arrive if it is on back order. Please note dates are subject to change for out of stock items. You will be notified of any back orders in the confirmation email before your order is processing.

Can I modify my order?

Your order can be modified as long as it has not shipped out from the manufacturer otherwise it will be too late to modify or cancel.

Returns, Cancellations, Damage

How do I cancel my order?

In case you want to cancel your order, please contact Customer Service with your order number notifying us you want to cancel your order.

Order cancellations initiated by clients are subject to a cancellation fee of 2.93%.

Orders that have shipped out from the manufacturer and/or have arrived to our warehouse cannot be cancelled.

Cancellation confirmation

You will receive confirmation of your order cancellation. In the case you did not receive it – kindly ask you to check the junk/spam folder in case it lands there, otherwise please contact Customer Service and the confirmation of your order cancellation will be resent.

Return Policy

If you change your mind, or are not entirely satisfied, please contact Customer Service within 24 hours of delivery to arrange a return or exchange.

All returned or exchanged items must be in resalable condition and include the original packaging, instructions, and hardware.

Refunds are subject to a 35% restocking fee. Clients are responsible for the shipping cost to return the items back to the warehouse.

Please note mattresses, special orders, custom made furniture, and heavily discounted items are FINAL SALE.

How long does it take to get a refund?

Your refund will be processing once your order has been cancelled. Please note the refund can take up to 10 business days to show up on your credit card.

What if my furniture arrives damage?

In the case an order arrives damaged, please contact Customer Service with your problem immediately, with high resolution pictures if possible, and your issue will be assessed accordingly. A claim with then be filed on your behalf with the manufacturer and/or delivery company depending on the issue.