At FurnishMyHome.ca, we understand that sometimes things change and you may need to cancel your order or return an item. We're here to make the process as smooth as possible for you. Our cancellation and return policy is designed to be fair and flexible while still protecting our business and customers from unnecessary costs.

Cancellations:

If you need to cancel your order, we will do our best to accommodate your request as long as the order meets certain criteria.

• The item(s) that you have purchased is not in our possession and/or has not partially arrived.
• The item(s) are not in transit to us from the supplier
• The manufacturer has yet to invoice us
• We can cancel the order with the supplier
• There is no open claim with the manufacturer on your order.

We apologize for any inconvenience, but please note that there is a 35% re-stocking fee for cancelling an order that does not meet the criteria outlined above. Once an item has been shipped and is in transit, it can no longer be cancelled for a refund and will be subject to the 35% re-stocking fee. Additionally, if delivery is refused once the item has been shipped, the 35% re-stocking fee will still apply and shipping charges will not be refunded. We regret any inconvenience this may cause, but this policy is in place to protect us and our customers from unnecessary costs. Thank you for your understanding.

Please note if the payment of your order has been charged cancellations are subject to cancellation fee of 2.9% + $0.30 of the total purchase price for the following reason: the credit payment processing gateway charges a transaction fee 2.9% + $0.30 to process payments and unfortunately do not return this fee for refunds.

FurnishMyHome.ca will not incur this cost and thus the client is subject to this cancellation fee. However the cancellation is fee is not completely lost, FurnishMyHome.ca will put any cancellation fees towards an in-store credit for future purchases after your cancellation.

Refunds/Returns:

At FurnishMyHome.ca, we strive to provide you with the best customer service and satisfaction. If you're not completely happy with your purchase, we offer a 5-calendar day return policy. To initiate a return, please contact our Customer Service team as soon as possible with your order number and a detailed description of the issue, along with a photo of the item(s). To be eligible for a return, the item(s) must be in the same condition as received, unassembled and unused, in its original packaging with a receipt or proof of purchase. Please note that a 35% restocking fee will be applied to the final price of the product, and the buyer is responsible for return shipping costs. Special exceptions apply to mattresses and custom or made-to-order items, which are final sale and cannot be returned, exchanged or refunded. Please allow up to 10 business days for your refund to be processed and reflected on your credit card.

Damaged items:

At FurnishMyHome.ca, customer satisfaction is our top priority. That's why we go to great lengths to ensure that your furniture arrives safely and on time. However, in the rare event that an item is defective or damaged upon receipt, please contact us within 24 hours by email and we will do our best to make it right. We will evaluate the issue and file a claim with the manufacturer to rectify the problem, all within the manufacturer's warranty of the item. Please note that damaged items are not eligible for a full refund and our regular return policy applies for the return of such items. We take great pride in the quality of our products and we are committed to providing you with the best service possible. If you have any issues with your order, please don't hesitate to contact us. We're here to help!

Warranties & Claims:

At FurnishMyHome.ca, we pride ourselves on providing high-quality furniture from top brands that come with a 1-year manufacturer warranty. If you experience any defects within the first year of ownership, simply contact our Customer Service team with photographs of the affected items and product code, as well as any delivery receipt notes regarding visible damage. We'll work with the manufacturer to resolve your claim swiftly and efficiently, ensuring your complete satisfaction.

Disclaimer:

At FurnishMyHome.ca, we strive to provide accurate and detailed images of our furniture to give you the best idea of what to expect when your order arrives. However, due to variations in photography, monitors, and lighting, we cannot guarantee that the finish of the furniture will be exactly as pictured. It's important to note that natural variations in the grain, color, or sheen of wood, as well as variations in the dyeing or tanning process of fabric and leather, can occur. These natural characteristics are not considered defects or damages, and claims related to these issues will be denied. We want to make sure you are happy with your purchase and understand what to expect when your order arrives. If you have any questions or concerns regarding the finish of your furniture, please don't hesitate to reach out to us. We're here to help!