Delivery Policy

FurnishMyHome.ca offers shipping across Canada and is regularly shipping products to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec, Saskatchewan with third-party carriers.

The shipping rates are pre-determined for every major city in Canada:

  Flat Rate Free Delivery
Toronto $120 > $1000
Montreal $120 > $1000
Ottawa $120 > $2000
Calgary $120 > $1000
Vancouver $150 > $2000
Edmonton $150 > $2000
Quebec City $150 > $2000
Winnipeg $150 > $2500
Saskatoon $150 > $2500
Regina $150 > $2500

There is a shipping calculator on the product and cart pages, which will show you the available shipping options.

If you do not see any shipping options on the Cart and Checkout pages, please contact Customer Service with the SKUs of the products you are interested in and your postal code so that we can provide you with an accurate shipping quote to your location. In this case please note the cost of shipping will depend on the size of the items and your location.

Order Confirmation/Order Tracking:

After placing your order, you will receive an order confirmation that your order is now being processed.

Your order can be tracked under My Account  Orders where the ETA will appear beside your order. You will need to log in to view your account.

You can create an account, if you have not done so upon checkout, and your order will appear there shortly afterwards.

How long will my order take to arrive?

There is currently a 8-10 week wait time from the time the order has been placed, the expected time of arrival (ETA) is shown on every product page.

You may also contact Customer Service to confirm the availability of any items you are interested in before placing your order.

The exact delivery date and time will be confirmed once your order has arrived to our warehouse and is ready for delivery.

How will my order arrive?

Normally shipment(s) are schedule to arrive Monday to Friday, between 10 am and 5 pm local time. If there is no one at home to accept the shipment, a shipping notification with further details will be issued. In some cases, this can cause delays and we are not responsible for any inconvenience that this may cause.

Our third-party standard shipping is the curbside or front door of your building. If you live in an apartment this will be the main door of your apartment complex. If you live in a house this will be curbside or the front door of your house. We are unable to navigate stairs with our standard delivery equipment. If your building or the front door of your house is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.

Premium white glove delivery serve and assembly are available for an additional fee. Please contact our Customer Service Team.

How to change my shipping address?

Please contact our Custom Service Team via email before the item is dispatched to you. If your order is already on its way to you, then there will be a re-routing fee.

Delivery

Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction.
Our drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.

Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.

If delivery or removal of merchandise may cause damage to your designated location or the merchandise, our driver has the option to request a signed release from you before completing the delivery/removal. Failure to sign this form may cancel the delivery, and a delivery fee will still be charged to you.

Should have any questions regarding delivery, please contact our Customer Service Team.

Third-Party Carriers

Please check your merchandise and sign in the presence of the delivery company representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.

If the product(s) arrive in damaged condition, you should not accept delivery of the product(s) that have been shipped. In such a circumstance, the product(s) must be returned to the shipper without accepting delivery. If there is any damage found after taking the product out of its packaging, it is your responsibility to notify the FurnishMyHome.ca service team member regarding the damage within 48 hours of accepting the package. When notifying us about this issue, you must send us a picture of the actual damage via email so we can assess what needs to be done. In cases where the package has been delivered through a third-party service provider, FurnishMyHome.ca will immediately notify the third-party shipping company regarding the damage, and the third-party shipping company will investigate the shipment of those damaged products through their claims department.

You will be responsible for storing the product(s) at the address where the items were delivered until the third-party shipping company’s investigation through their claims department is complete. No need to worry, you will still get your refund within a reasonable time frame. In cases where the package has been delivered directly by

For any other problems with your order, please contact our Customer Service Team.

What will happen once I place my order?

After placing your order, you will receive an order confirmation that your order is now being processed. Your order can be tracked under My Account  Orders where the ETA will appear beside your order. You will need to log in to view your account. You can create an account, if you have not done so upon checkout, and your order will appear there shortly afterwards.

Will I be charged right away?

Your credit card will be charged immediately and your order will be processed by the manufacturer. If there are any issues with your order, our Customer Service Team will contact you.

What payment options do you offer?

We can accept all majors Credit Cards, PayPal, Apple Pay, Google Pay where payments are processed safely and securely.

What happens once you take my payment?

Once we have received the full payment, the order is placed at the supplier online order desk. In case your order cannot be processed for any reason, you will be refunded the full amount.

What happens if my ordered item is on back order?

In case the items are on back-order then you have the right to cancel your order as long as it has not shipped out from the manufacturer.

Returns, Exchanges, and Cancellations

Cancellations

You can cancel your order as long as it has not shipped out from the manufacturer. If your order is already in-transit from the manufacturer or has arrived to our warehouse, then it is too late to cancel the order. In case you want to cancel your order, please contact Customer Service with your order number notifying us you want to cancel your order.

Orders cancellations, initiated by the client, are subject to cancellation fee of 2.9% + $0.30 of the total purchase price for the following reason: the credit payment processing gateway charges a transaction fee 2.9% + $0.30 to process payments and unfortunately do not return this fee for refunds. FurnishMyHome.ca will not incur this cost and thus the client is subject to this cancellation fee.

The cancellation is fee is not completely lost, FurnishMyHome.ca will put any cancellation fees towards an in-store credit for future purchases within 6 months after your cancellation.

Returns

If you change your mind, or are not entirely satisfied, please Contact Customer Service within 5 business days of delivery to arrange a return or exchange of your product(s). All returned or exchanged product(s) must be in resalable condition including all the original packaging, instructions, and hardware. Restocking charge will be applicable with a minimum of 25%.

Please keep in mind that heavily discounted items are final sale and cannot be returned.

How do I request a return?

Please contact Customer Service within 5 business days of delivery. Please include your order number, the date your order was delivered and the reason you wish to return or exchange your purchase.

Your request will be reviewed by our Customer Service Manager within 2 business days. We will look into the return shipping options and send you an email quoting you the return shipping costs. It is the responsibility of the customer to pay for return shipping.

You will then have 5 business days to review and respond to the email to confirm you accept the return shipping costs. If we do not receive a response within 5 business days your order will be closed as delivered.

How much will it cost for my return?

All return costs vary depending on where you are located and what you have ordered. You will receive and email with all return shipping costs and restocking charges. The customer must accept all the costs and confirm via email before we can proceed to arrange the shipping.

Please note that there is no refund on set up fees and original delivery of your order. All original frees are a one-time paid service which are non-refundable once the delivery has transpired.

When would I receive my refund?

We will issue the refund when the returned item has arrived back into our warehouse, it has been inspected to ensure all the pieces are included, and it is in resalable condition. Refunds can take 5-7 business days to show up on your credit card and our admin team will send you an email once the refund has been completed.

What do I do when my return request has been approved?

You will need to make sure all the pieces are in boxes, including hardware and instructions, and that it is taped up well. The delivery company will contact you to arrange to pick up the boxes. You may need to print out a shipping label that we will email you and help the driver put the boxes on the truck.

My order hasn’t shipped out, can I cancel it?

You can cancel your order as long as it has not shipped out from the manufacturer. If your order is already in-transit from the manufacturer or has arrived to our warehouse, then it is too late to cancel the order.

Orders cannot be cancelled once they have left the manufacturer. You must proceed with the refund policy if you have changed your mind about your order. If you do wish to cancel your order, we must be advised before it is shipped from the manufacturer. If the item happens to be shipped from the manufacturer and/or has arrived to our warehouse, even before accepting delivery, you will be subject to the re-stocking fee.

Claims and Warranty

Claims Department is here to help you:

It is our primary goal to ensure your furniture arrives safely and promptly. If your order arrives damaged, or has defects despite our inspection , please be assured that FurnishMyHome.ca will do everything possible to resolve your claim quickly and efficiently.

How do I file a claim with FurnishMyHome.ca?

Please Contact Custom Service and speak to one of our Customer Service Associates. We will send you an email, which requires your response with the requested information.

What information is needed for a claim?

We will request the following information:

  • Please advise if your delivery address has changed.
  • Photographs of the items, showing the condition they were received in and details of the defects.
  • Photographs showing the product code on the boxes or on the product.
  • If the boxes were visibly damaged, was this noted on the delivery receipt before receiving the order?

This information will allow us to properly evaluate your claim.

What is a warranty claim?

All items, are brand new and inspected in our warehouse by our quality control team. This means that every new item is covered under the manufacturer’s warranty. Products are covered for one year. However, the manufacturer’s terms and conditions as detailed in their warranty policies; therefore, all repairs or replacements must be approved by the manufacturer.

How to file a warranty claim?

Please contact Custom Service with all details.

Disclaimer

Due to variations in photography, monitors, and lighting, FurnishMyHome.ca cannot guarantee that the finish of the furniture will be exactly as pictured. Imperfections or variations in the grain, colour, or sheen may occur naturally in wood as well as during the dyeing/tanning process of fabric and leather. As a result, these naturally occurring characteristics are not viewed as damages or defects and therefore a claim in these instances will be denied.