Terms & Conditions
Delivery & Returns Policy
Free In-Home Delivery
FurnishMyHome.ca offers Free In-Home Delivery for orders over $800 in the following postal codes:
Please note Free In-Home Delivery is for the main level only. Delivery to the upper and lower levels are is extra. Please Contact Us if you require delivery to the upper and lower levels.
Local Pick Up
If you live outside of the postal codes mentioned and/or your order is under $800, you may pick up your item(s) from our warehouse in 8400 Woodbine Ave, Markham, ON L3R 4N7 free of charge.
Outside Delivery Zone
If you live outside of the Greater Toronto Area, please Contact Us for delivery. We may offer free delivery for larger orders so please get in touch.
If you live outside of Ontario Canada please Contact Us for delivery.
Details will be provided to you once the order has been processed.
Prior to your shipment
All orders are processed in our warehouses once delivered from the manufacturers. All packages and items are inspected by our quality control team to ensure that all items meet our company standards prior to pickup or delivery. All items are guaranteed free of damage. All orders require a signature upon pick up or delivery.
Approximate delivery date (Shipping)
Availability of merchandise is estimated according to the information on hand at the time that the order is placed. Seller shall not be responsible for reasonable delay of merchandise caused by manufacturers scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller. Such reasonable delays do not allow the customer to cancel their order, and do not obligate the seller to compensate the customer for any inconvenience caused.
Premium Delivery includes removal of packaging materials and assembly by our delivery team. The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date. These delivery agents cannot install mirrors or any such items onto walls nor hookup any electrical components/wires. Any wall installations are the responsibility of the customer. You are required upon completion of delivery to sign on location the order size freight bill indicating that you received your order in full, that there were no damages or defects and the assembly was completed. Any damage to the product or incomplete assembly that is not noted on the delivery slip will be the responsibility of the customer.
Customer is responsible to take measurements to make sure all items could be delivered though their main door, staircase, and inside hallways and doors.
Any special delivery instruction should be given before the quotation.
Processing Your Order
Admin / Sales Departments are here to help you:
For many customers, purchasing furniture online is still a new experience. We have incorporated this section to help provide you with a general overview on what to anticipate.
If you have a specific question or require further clarification, please do not hesitate to Contact Us.
What will happen once I place my order?
The order will be processed immediately and we will confirm stock availability within 2 business days.
Will I be charged right away?
With the exception of PayPal or Interac Online, yes. All orders are processed on our systems once the customer has checked out. If there are any issues with your order, you will be emailed by our customer service team.
What payment options do you offer?
We can accept any major Credit Card, Interac Online, and PayPal.
What happens once you take my payment?
Once we have received the full payment, the order is placed at the supplier online order desk. In case your order cannot be processed for any reason, you will be refunded the full amount.
What happens if my ordered item is on back order?
When we receive the supplier acknowledgment, your order will be confirmed with an approximate date of shipping , if this date is over 6 weeks you have the right to cancel it and be refunded in full. Despite our first confirmation if we receive a new shipping date later than the initial 6 weeks, you also have the right to cancel your order.
Can I ship to a different address?
Yes you can, however, for security reasons we may not be able to accept a credit card with a billing address that is different than the shipping address. For more information, please Contact Us.
Can I use my Aboriginal Tax Status Exemption?
Yes you can, however, we will need you to email us a copy of the front and back of the status card, and we can only deliver to an official reserve. All orders must be delivered to the reserve. For more information, please Contact Us.
Do I have to pay HST?
Yes, under Canadian law we have to charge HST on all items. If you are in BC, you will also have to pay the PST for a tax total of 12%. If you are in a province that has HST, you will be charged the HST amount (Ontario, Newfoundland and Labrador, New Brunswick: 13%, Prince Edward Island: 14%, and Nova Scotia: 15%).
I am moving, can I ship to my new address?
Yes you can, however, please make sure you update the billing address to the address the credit card company has on file during checkout. Any time the shipping and billing addresses are different, we do contact the credit card company to confirm the billing information. If we have the incorrect information, there will be delays in processing your order.
Returns, Exchanges, and Cancellations
If you change your mind, or are not entirely satisfied, please Contact Us within 5 business days of delivery to arrange a return or exchange of your product(s). All returned or exchanged product(s) must be in resalable condition including all the original packaging, instructions, and hardware. Restocking charge will be applicable with a minimum of 25%.
How do I request a return?
Contact Us within 5 business days of delivery. Please include your order number, the date your order was delivered and the reason you wish to return or exchange your purchase.
Your request will be reviewed by our Customer Service Manager within 2 business days. We will look into the return shipping options and send you an email quoting you the return shipping costs. It is the responsibility of the customer to pay for return shipping.
You will then have 5 business days to review and respond to the email to confirm you accept the return shipping costs. If we do not receive a response within 5 business days your order will be closed as delivered.
How much will it cost for my return?
All return costs vary depending on where you are located and what you have ordered. You will receive and email with all return shipping costs and restocking charges. The customer must accept all the costs and confirm via email before we can proceed to arrange the shipping.
Please note that there is no refund on set up fees and original delivery of your order. All original frees are a one-time paid service which are non-refundable once the delivery has transpired.
When would I receive my refund?
We will issue the refund when the returned item has arrived back into our warehouse, it has been inspected to ensure all the pieces are included, and it is in resalable condition. Refunds can take 3-7 business days to be applied to your credit card and our admin team will send you an email once the refund has been completed.
What do I do when my return request has been approved?
You will need to make sure all the pieces are in boxes, including hardware and instructions, and that it is taped up well. The delivery company will contact you to arrange to pick up the boxes. You may need to print out a shipping label that we will email you and help the driver put the boxes on the truck.
My order hasn’t shipped out, can I cancel it?
You can cancel your order at any time prior to shipping with a restocking charge.You can cancel the order of any items which are on back order free of charge prior to shipping.
Orders cannot be cancelled once they have been shipped to you. You must proceed with the refund policy to if you have changed your mind about your order. If you do wish to cancel your order, we must be advised before it is shipped from the supplier. If the item happens to be shipped from the supplier, the customer is liable to pay a restocking charge.
Claims and Warranty
Claims Department is here to help you:
It is our primary goal to ensure your furniture arrives safely and promptly. If your order arrives damaged, or has defects despite our inspection , please be assured that FurnishMyHome.ca will do everything possible to resolve your claim quickly and efficiently.
How do I file a claim with FurnishMyHome.ca?
You can call us at 1-289-644-5951 and speak to one of our Customer Service Associates. We will send you an email, which requires your response with the requested information.
What information is needed for a claim?
We will request the following information:
- Please advise if your delivery address has changed.
- Photographs of the items, showing the condition they were received in and details of the defects.
- Photographs showing the product code on the boxes or on the product.
- If the boxes were visibly damaged, was this noted on the delivery receipt before receiving the order?
This information will allow us to properly evaluate your claim.
What is a warranty claim?
All items, are brand new and inspected in our warehouse by our quality control team. This means that every new item is covered under the manufacturer’s warranty. Products are covered for one year. However, the manufacturer’s terms and conditions as detailed in their warranty policies; therefore, all repairs or replacements must be approved by the manufacturer.
How to file a warranty claim?
Contact Us with all details.
Due to variations in photography, monitors, and lighting, FurnishMyHome.ca cannot guarantee that the finish of the furniture will be exactly as pictured. Imperfections or variations in the grain, colour, or sheen may occur naturally in wood as well as during the dyeing/tanning process of fabric and leather. As a result, these naturally occurring characteristics are not viewed as damages or defects and therefore a claim in these instances will be denied.