Order Confirmation

After placing your order, it will go through preliminary processing where our customer service team will reach out to you within 24-48 hours confirming availability of your order. If the items are in-stock, your order will be processed with the manufacturer right away and the payment will be captured immediately. If the items are back-ordered, you will be notified of the estimated availability and it will your choice to proceed with the order.

You will receive confirmation that your order is now being processed. You can view your order along with the estimated time of arrival without an account under Order Tracking or My Account with the account you created upon checkout.

Delivery Times & Schedule

Delivery times depends on item availability from the respective brand. In-stock furniture normally has a wait time of 5-6 weeks from the time the order has been placed, while out of stock items will take longer and the dates are subject for out of stock items. Product availability is showing on every product and feel free to contact Customer Service to confirm availability placing your order. The delivery date will be confirmed once your order is ready for delivery and/or is in-transit to you.

Delivery is normally scheduled on Monday to Friday, between 10AM and 6PM local time. If there is no one at home to accept the shipment, a shipping notification with further details will be issued. In some cases, this can cause delays and we are not responsible for any inconvenience that this may cause.

Delivery Policy

FurnishMyHome.ca offers shipping across Canada and is regularly shipping to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan. Delivery rates vary on the size of the item and your location. Delivery is free with a minimum spend in certain areas otherwise there is a flat fee.

The standard shipping service is the curbside or front door of your building. If you live in an apartment this will be the main door of your apartment complex. If you live in a house this will be curbside or the front door of your house. If your building or the front door of your house is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage. Customers are responsible for ensuring there is enough clearance for furniture to enter their home.

In-Home Delivery and White Glove Delivery are available for a premium in certain regions only. Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction. Our drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location. Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.

The shipping calculator on the product page & shopping cart will show you the available shipping options. If you do not see any shipping options on the shopping cart please contact us with the items you are interested in and your postal code. Our customer service team will look into the available shipping options providing you with an accurate shipping quote to your location as well as the expected time of arrival. In this case please note the cost of shipping will depend on the size of the items and your location.

Any estimated times provided are subject to change without notice and are never guaranteed. They could change to be sooner or later. Once an order is shipped, it can not be cancelled. Refusing to accept delivery will result in a re-stocking fee of 35% of the value of the product and shipping fees will not be refunded.

We do our best to go above and beyond to provide support to our customers throughout the purchasing process including pre-sale, delivery, and post-delivery support.

Cancellations

Your order can be cancelled for cash refunds as long as it meets all the criteria:

  • The item(s) that you have purchased is not in our possession and/or has not partially arrived.
  • The item(s) are not in transit to us from the supplier
  • The manufacturer has yet to invoice us
  • We can cancel the order with the supplier
  • There is no open claim with the manufacturer on your order.

There is a 35% re-stocking fee to cancel an order that does not satisfy all of the above criteria. Once and item is shipped and in transit, it can no longer be cancelled for a refund and will be treated as a return subject to a re-stocking fee of 35%. Furthermore the 35% re-stocking fee will apply if delivery is refused once the item is shipped. Shipping is non-refundable in this case.

Please note if the payment of your order has been charged cancellations are subject to cancellation fee of 2.9% + $0.30 of the total purchase price for the following reason: the credit payment processing gateway charges a transaction fee 2.9% + $0.30 to process payments and unfortunately do not return this fee for refunds.

FurnishMyHome.ca will not incur this cost and thus the client is subject to this cancellation fee. However the cancellation is fee is not completely lost, FurnishMyHome.ca will put any cancellation fees towards an in-store credit for future purchases after your cancellation.

Refunds/Returns

Please contact Customer Service as soon as possible with your order number, a detailed description of the issue along with a photo while requesting a return. To be eligible for a return, your item must be in the same condition that you received it, unassembled and unused, in its original packaging. You’ll also need the receipt or proof of purchase.

  • You have 5 calendar days to return an item from the date you received it.
  • Items have to be un-assembled (never assembled) and in original packaging and without any damages
  • There will be a charge of restocking fee of 35% of the final price of the product.
  • The buyer is responsible for the return shipping costs.
  • All mattresses are final sale items due to hygiene reasons.
  • Custom and Made-To-Order items cannot be returned, exchanged or refunded.

Please note mattresses, special orders, custom made furniture, and heavily discounted items are FINAL SALE.

Refunds can take up to 10 business days to process and show up on your credit card.

Damaged items

It is our primary goal to ensure your furniture arrives safely and promptly. Please inspect your order upon reception and contact us by email within 24 hours if the item is defective, damaged. We will evaluate the issue and make it right by filing a claim with the respective manufacturer. FurnishMyHome.ca will evaluate the issue and make it right by filing a claim with the respective manufacturer operating within the manufacturer warranty of the item to rectify the issue. Damaged items are not eligible for a full refund. To return a damaged item the regular return policy applies.

Warranties & Claims

FurnishMyHome.ca offers brand name furniture that carries a 1 year manufacturer warranty. If an item becomes defective within 1 year of ownership, a claim will be filed on your behalf with the respective manufacturer. Please be assured that FurnishMyHome.ca will do everything possible to resolve your claim quickly and efficiently. If you need to start a claim, please contact Custom Service with the information required below which will allow us to properly evaluate your claim:

  • Photographs of the items, showing the condition they were received in and details of the defects.
  • Photographs showing the product code on the boxes or on the product.
  • If the boxes were visibly damaged, was this noted on the delivery receipt before receiving the order?

Disclaimer

Due to variations in photography, monitors, and lighting, FurnishMyHome.ca cannot guarantee that the finish of the furniture will be exactly as pictured. Imperfections or variations in the grain, colour, or sheen may occur naturally in wood as well as during the dyeing/tanning process of fabric and leather. As a result, these naturally occurring characteristics are not viewed as damages or defects and therefore a claim in these instances will be denied.