Frequently Asked Questions
Placing an order is very easy. After adding the items to your cart, proceed to checkout to complete your Billing & Shipping information and credit card payment details. FurnishMyHome.ca accepts and process credit card payments safely and secure.
Delivery takes about an 8 week wait time from the time the order is placed. The exact delivery date and time will be confirmed once your order has arrived to our warehouse and is ready for delivery.
After placing your order, you will receive a confirmation that your order is now being processed with the manufacturer including expected time of arrival.
We encourage you to shop around and compare prices because we mean it when we say it; the savings are 100% real.
Please contact Customer Service with any problems or concerns you may face or reach us through live chat.
If you did not receive your order confirmation, please check your junk/spam folder as it can land there sometimes. If you still have not received it then please contact Customer Service to have it resent.
Yes, some items are or can unexpectedly be on back-order at the manufacturer.
An item will take longer to deliver if it is on back order. You will be notified of any back orders in the confirmation email. You have the option of waiting, modifying your order or cancelling outright.
Your items will absolutely arrive is great condition. All your items are pre-inspected before delivery to make sure you receive what you paid for.
As all items are made to order from the manufacturer we are obliged to charge a 25% restocking fee for cash refunds for returns initiated by clients. Whereas heavily discount items are final sales. It may depend on an order by order basis. Please consult our Terms & Conditions for more information.
All items carry a 1 Year Manufacturer Warranty covering any manufacturing defects
FurnishMyHome.ca ships across Canada. The cost of shipping depends on the product size and your location. Please view our Delivery Policy
FurnishMyHome.ca ships across Canada. In case there are no shipping options to your address, please contact Customer Service providing us with your postal code and the items you are interested in.
The exact delivery date and time will be confirmed once your order has arrived to our warehouse and is ready for delivery.
Yes we kindly ask you to ensure that all doors are large enough to allow furniture to pass through as some items can be quite large. It is important to ensure they can pass through.
Some clients purchase furniture for their new home and request to take delivery at a later date. You may leave a note on the order requesting to take delivery at a later date.