Getting Started

How do I place an order?

Placing an order is very easy. After adding the items to your cart, proceed to checkout to complete your Billing & Shipping information and credit card payment details. FurnishMyHome.ca accepts and process credit card payments safely and secure.

When will I receive my furniture?

Delivery takes about an 8 week wait time from the time the order is placed. The exact delivery date and time will be confirmed once your order has arrived to our warehouse and is ready for delivery.

What happens after I place my order?

After placing your order, you will receive a confirmation that your order is now being processed with the manufacturer including expected time of arrival.

Are the savings real?

We encourage you to shop around and compare prices because we mean it when we say it; the savings are 100% real.

Customer Service

What if I have a question or problem?

Please contact Customer Service with any problems or concerns you may face or reach us through live chat.

I did not receive my order confirmation?

If you did not receive your order confirmation, please check your junk/spam folder as it can land there sometimes. If you still have not received it then please contact Customer Service to have it resent.

Can an item be on back order?

Yes, some items are or can unexpectedly be on back-order at the manufacturer.

What happens if an item is on back order?

An item will take longer to deliver if it is on back order. You will be notified of any back orders in the confirmation email. You have the option of waiting, modifying your order or cancelling outright.

Will my items arrive in good condition?

Your items will absolutely arrive is great condition. All your items are pre-inspected before delivery to make sure you receive what you paid for.

What is your Return Policy?

As all items are made to order from the manufacturer we are obliged to charge a 25% restocking fee for cash refunds for returns initiated by clients. Whereas heavily discount items are final sales. It may depend on an order by order basis. Please consult our Terms & Conditions for more information.

Is there any Warranty?

All items carry a 1 Year Manufacturer Warranty covering any manufacturing defects

Delivery

How much is delivery?

FurnishMyHome.ca ships across Canada. The cost of shipping depends on the product size and your location. Please view our Delivery Policy

I don't see any shipping options to my address

FurnishMyHome.ca ships across Canada. In case there are no shipping options to your address, please contact Customer Service providing us with your postal code and the items you are interested in.

How is delivery time established?

The exact delivery date and time will be confirmed once your order has arrived to our warehouse and is ready for delivery.

Is there anything I need to do before delivery?

Yes we kindly ask you to ensure that all doors are large enough to allow furniture to pass through as some items can be quite large. It is important to ensure they can pass through.

Can I take delivery at a later date?

Some clients purchase furniture for their new home and request to take delivery at a later date. You may leave a note on the order requesting to take delivery at a later date.