Welcome to the FurnishMyHome.ca FAQ page! Here, we’ve compiled comprehensive answers to frequently asked questions to provide you with quick assistance. If you’re unable to find the information you need don’t hesitate to reach out for further assistance by contacting us via our Customer Service portal. We’re here to help make your FurnishMyHome.ca shopping experience smooth and enjoyable.

Getting Started

Placing an order is simple! Browse our selection at FurnishMyHome.ca, add your desired items to your shopping cart, enter your shipping and billing information, select a shipping and payment method, review your order, then submit it. Need help? Contact our Customer Service team!

Delivery times vary based on item availability. In-stock items typically arrive within 5-6 weeks. Out-of-stock items may take longer. Check product availability on our website or contact Customer Service for details.

Easily track your order through the Order Tracking or My Account section of our website. Can’t find it? Reach out to our customer service team for updates.

Choose from Credit Card, Apple Pay, or Google Pay for a secure checkout experience. Need assistance? Our customer service team is here to help!

Yes. We offer financing plans through our lending partner Affirm. Enjoy the convenience of 6, 12 & 24 equal monthly payments. Buy now and pay later with Affirm.

Add items to your shopping cart as usual, then select Affirm as your payment method. After clicking “Complete Order”, you will be redirected to complete Affirm’s easy online application and get decision within seconds. Confirm your payment plan with Affirm and return to FurnishMyHome.ca to complete your order.

You won’t be charged right away. We’ll first confirm the availability of your items within 24-48 hours. If they’re in stock, we’ll process your order immediately and charge your payment method. If not, we’ll provide you with an estimated availability date and it’s up to you to decide if you want to proceed with the order. You will not be charged until you confirm you’d like to move forward with the order. You can track the progress of your order at any time by logging into your My Account section.

We’re excited to offer our Loyalty Rewards Program, which allows you to earn 2% back on all purchases made at FurnishMyHome.ca! For every dollar you spend, you’ll earn points that can be redeemed towards future purchases. This means you can get closer to making your dream home a reality with every purchase you make. The best part? It’s easy to start earning today! Simply shop at FurnishMyHome.ca and start accumulating points towards your next purchase.

No, we don’t have a brick-and-mortar store or showroom. FurnishMyHome.ca is an online furniture retailer, operating exclusively through our website. By cutting out the overhead costs associated with physical stores, we’re able to offer high-quality furniture at competitive prices directly to our customers. Shop conveniently from anywhere, anytime, and enjoy the convenience of doorstep delivery for all your furnishing needs.

Order Delivery

Rest assured, we’ll keep you informed every step of the way. Before we deliver your order, we’ll confirm the exact date and time with you, so you’re always in control and can plan accordingly.

Normally, shipments are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time. The local delivery agent will contact you and schedule a date and time of your convenience to deliver your order.

Enjoy preset delivery rates for major cities and free delivery for qualifying orders. Use our shipping calculator or contact us for details.

We offer a range of shipping options to ensure your products arrive quickly and efficiently. For smaller items, we use trusted carriers such as Canpar, Purolator, FedEx, and UPS. For larger, heavier items, we partner with reliable third-party LTL shipping companies to ensure safe and timely delivery.

With our White Glove Delivery service, our team will deliver your furniture directly to your home, assemble it, and place it exactly where you want it. Please note that additional fees may apply for this premium service. To confirm availability and pricing, simply contact our customer service team.

Once your order ships, you’ll receive tracking information via email, which will include an estimated time of arrival. Please note that a signature is required upon delivery, so it’s essential to ensure someone is present to accept the shipment for a smooth delivery experience. If a signature is required and no one is available to accept the shipment, don’t worry! You’ll receive a notification with details on how to arrange for redelivery or pickup at your convenience.

We ship across Canada, regularly servicing major provinces. If you can’t find shipping options for your area, contact Customer Service with your postal code and desired items.

We offer flexible delivery scheduling. Just leave a note at checkout with your preferred date, and we’ll arrange it accordingly.

Ensure clear access to your delivery location. Measure doorways and hallways to ensure furniture fits. Read our full guidelines to avoid any issues.

Contact Customer Service before your item ships to update your address. Note that rerouting fees may apply once shipping has commenced.

Customer Service

We’re here to help! If you have a question or are experiencing an issue, please don’t hesitate to reach out to our Customer Service team via telephone, live chat, or our contact form. We’ll do our best to assist you promptly and provide a resolution.

If you haven’t received an order confirmation email, first check your junk/spam folder to see if it was filtered out. If you still can’t find it, don’t worry! Please contact our Customer Service team and we’ll be happy to assist you in resolving the issue.

You can sign up for a FurnishMyHome.ca account in two easy ways! You can create an account by clicking on the My Account section at the top of our website and following the registration process. Alternatively, you can also create an account during checkout by providing your email address and creating a password. This will allow you to store your information for future purchases and track your orders.

If you’re having trouble finding your order in the My Account section, first make sure you’re logged in to your account. Once logged in, navigate to the “Orders” section to view your order details and estimated arrival time (ETA). If you haven’t created an account yet, don’t worry! Create one now to access your order information and stay up-to-date on your order’s status.

We apologize if you’ve received an incorrect or incomplete order. If you’ve received the wrong item, you can refuse delivery and send it back to us. If you’re missing an item from your order, please contact our customer service team. In either case, we’ll work with you to resolve the issue promptly and get the correct items to you as soon as possible. Please reach out to us and we’ll be happy to assist you.

To view your Reward Points, simply create an account and visit the “Rewards” section within your “My Account” dashboard. If you haven’t created an account during checkout, don’t worry! Our Customer Service team is here to help – just reach out to us and we’ll be happy to assist you in accessing your points.

We strive to provide you with the most accurate information about availability before you place an order. If an item you’ve ordered is on backorder, we’ll notify you before processing your order. You’ll have the option to either proceed with the order, with an estimated delivery date, or cancel the order altogether. We’ll keep you informed every step of the way to ensure you’re aware of any delays and can plan accordingly.

Yes, you can modify your order as long as it hasn’t shipped from the manufacturer. If you need to make changes, please contact our Customer Service team as soon as possible and we’ll do our best to assist you. Keep in mind that once an order has shipped, we’re unable to make any changes.

Returns, Cancellations, Damage, Warranties

Please contact our Customer Service team and we’ll do our best to accommodate your request as long as it meets certain criteria. To be eligible for cancellation, your order must not have been received by us, must not be in transit from the supplier, and must not have been invoiced by the manufacturer. Additionally, we must be able to cancel the order with the supplier and there must be no open claim with the manufacturer on your order. We’ll work with you to cancel your order if it meets these conditions.

Once you’ve cancelled your order, you will receive a cancellation confirmation email from us. This email will confirm that your order has been successfully cancelled and will provide details on any refunds or next steps. If you haven’t received this email, please check your junk/spam folder first. If you’re still unable to find it, don’t hesitate to contact our Customer Service team for assistance. We’re here to help!

We want to ensure you’re completely satisfied with your purchase. If you need to return an item, please note that our return policy allows for returns within a certain timeframe. However, please be aware that cancelled orders or refused deliveries may incur a 35% re-stocking fee. Additionally, shipping charges will not be refunded in these cases. We apologize for any inconvenience this may cause and appreciate your understanding in helping us keep costs low for all our customers.

Your refund will be processed once your order is cancelled and may take up to 10 business days to appear on your credit card.

Contact Customer Service immediately with high-resolution pictures of the damage. We’ll assess the issue and file a claim on your behalf with the manufacturer or delivery company.

Our products are backed by the manufacturer’s warranty, which is valid for 1 year from the date of delivery. This warranty covers defects in materials and workmanship, and we’ll work with you to resolve any issues that may arise during this time.