Getting Started

How do I place an order?

Placing an order is very easy. After adding items, you want to buy, to your cart, proceed to the Checkout Page to fill in your Name, Billing/Shipping and credit card payment details in the appropriate fields. FurnishMyHome.ca is 100% secure processing credit card payments safely directly on the Checkout Page.

What happens after I place my order?

After placing your order, you receive a confirmation email from our Customer Service Team that your order has been placed is now being processed with the manufacturer including the time you should be expecting delivery.

When will my furniture arrive?

You will be notified of when you should expect to receive your order in the confirmation email that is sent out. Delivery takes about 3-4 weeks from the time the order is placed.

Are the savings real?

We encourage you to shop around and compare prices because we mean it when we say it; the savings are 100% real.

Customer Service

What if I have a question or problem?

Please Contact Customer Service with any problems or concerns you may face. We will be more than happy to help you.

I did not receive my order confirmation?

If you did not receive your order confirmation, please check your junk/spam folder as sometimes it can land there. If you still have not received it then please Contact Customer Service and we will resend it with your invoice attached.

Can an item be on back order?

Yes, some items can be on back order mostly due to popularity.

What happens if an item is on back order?

An item will take longer to deliver if it is on back order. You will be notified of any back orders in the confirmation email. You have the option of waiting, changing your order or receiving a full refund.

Will my items arrive in good condition?

Your items will absolutely arrive is great condition. All your items are pre-inspected before delivery to make sure you receive what you paid for.

What is the Return Policy?

As our prices are so low we have to charge a 25% re-stocking fee for cash refunds. Whereas heavily discounted items are final sales. This is our main policy but it may depend on an order by order basis. Please consult the Terms & Conditions for more information.

Is there any Warranty?

All items carry a 1 year manufacturer warranty. FurnishMyHome.ca does not offer extended warranty.

Delivery

How much is shipping/delivery?

FurnishMyHome.ca ships across Canada. The cost of shipping depends on the product size and your location. Please view our Delivery Policy

I don't see any shipping options to my address

If you do not see any shipping options to your address, please contact Customer Service and they will provide you with solutions for shipping.

How is delivery time established?

As your delivery dates get closer, you will be contacted in order to set up a delivery date and time at your convenience.

Is there anything I need to do before delivery?

Yes we kindly ask you to ensure that all doors are large enough to allow furniture to pass through as some items can be quite large. It is important to ensure they can pass through.

Can I take delivery when I want?

Some of our clients purchase furniture for their new home and request to take delivery after they have moved in. You may take delivery whenever you want at a later date.