Frequently Asked Questions
Placing an order is very easy. After adding items, you want to buy, to your cart, proceed to the Checkout Page to fill in your Name, Billing/Shipping and credit card payment details in the appropriate fields. FurnishMyHome.ca is 100% secure processing credit card payments safely directly on the Checkout Page.
After placing your order, you receive a confirmation email from our Customer Service Team that your order has been placed is now being processed with the manufacturer including the time you should be expecting delivery.
You will be notified of when you should expect to receive your order in the confirmation email that is sent out. Delivery takes about 3-4 weeks from the time the order is placed.
FurnishMyHome.ca is a direct-to-consumer online furniture store. All Furniture is made to order on demand and comes straight from the manufacturer, because of this FurnishMyHome.ca is able to sell brand name furniture for much lower prices and ultimately passing the savings on to you, the savings are 100% real.
We encourage you to shop around and compare prices because we mean it when we say it; the savings are 100% real.
Please Contact Custom Service with any problems or concerns you may face. We will be more than happy to help you.
Yes, some items can be on back order mostly due to popularity.
An item will take longer to deliver if it is on back order. You will be notified of any back orders in the confirmation email. You have the option of waiting, changing your order or receiving a full refund.
Your items will absolutely arrive is great condition. All your items are pre-inspected before delivery to make sure you receive what you paid for.
As our prices are so low we have to charge a 25% re-stocking fee for cash refunds. Whereas heavily discounted items are final sales. This is our main policy but it may depend on an order by order basis. Please consult the Terms & Conditions for more information.
All items carry a 1 year manufacturer warranty. FurnishMyHome.ca does not offer extended warranty.
FurnishMyHome.ca offers free delivery for order over $1000 in eligible areas. Please view our Delivery Policy
As your delivery dates get closer, you will be contacted in order to set up a delivery date and time at your convenience.
Yes we kindly ask you to ensure that all doors are large enough to allow furniture to pass through as some items can be quite large. It is important to ensure they can pass through.
Some of our clients purchase furniture for their new home and request to take delivery after they have moved in. You may take delivery whenever you want at a later date.